Payment Terms and Conditions

Lovebird Safaris Ltd: Terms & Condition & Cancellation Policies

90 days or more – 25% of the total safari cost will be charged

89 days to 31 days – 50% of the total safari cost will be charged

30 days to 14 days – 75% of the total safari cost will be charged

13 days and below or No show – 100% of the total safari cost will be charged

We accept credit Cards (VISA, AMERICAN EXPRESS, MASTER CARD)

If payment done via Online Pesapal Link – additional 3.5% extra charges will apply

If payment done via Pesapal POS Machine – additional of 2.9% charges will apply

Note: Only written (e-mail) cancellations based on the received date of the email will be considered valid
and approved. You will receive written confirmation your cancellation has been received. The
cancellation policy applies only if full payment is made.

Other Terms & Conditions

Amendment Policy

Lovebird Safaris Ltd is flexible about making amendments to meet your needs, interests, and budget,
provided all changes are made in time and in written form. Depending on the specific changes you would
request, the package price is subjected to change.

Any changes in your safari package that incurs extra cost will be charged accordingly and Lovebird Safaris
Ltd will inform you of such scenario ahead of time.

Refunds

If you are trip is cancelled and you are entitled to receive a refund, please be advised the bank charges
incurred to process the refund will be deducted from your end

Price Changes

All Lovebird Safaris Ltd package prices are subjected to change with regards to park fees, government
taxes or other costs incurred by us through government regulations and policies, the costs of which
befall upon the client.

Marketing

Lovebird Safaris Ltd reserves the right to use any photographs / videos taken during the safari for
marketing purposes. However, you retain the right to use the photographs / videos though Lovebird
Safaris retains copyright authority. Any use of imagery will be communicated to you and appeal or
objection from your part will be considered by Lovebird Safaris Ltd.

Your Responsibility

Clients must ensure all travel documents including (but not limited to) passports; visas and vaccination
certificates (if needed) before your departure date are valid and certified. For any vaccination, medical
advice, or medical certificates; consult your physician or travel health specialist for the proper
prescription. It is your responsibility to obtain appropriate medical advice as to medication,
immunization, and whether or not you are fit enough to undertake the trip, prior to departure. Lovebird
Safaris Ltd may and will advise on matters, but such advice is not legally binding and does not constitute
a substitution for government or medical certification or guarantees.

It is the clients’ responsibility to check all flights and ensure all pre-booking procedures prior to your visit
to Tanzania are valid and legally sound. Clients will not receive a credit or refund of agreed quotation if
failing to prepare appropriate documents prior or upon arrival. Lovebird Safaris Ltd does not take
responsibility for any loss, theft or otherwise of any valuables, documents, tickets, (credit) cards, money
or any other tangible good in possession of the client.

Insurance Policy

Lovebird Safaris Ltd encourages its clients to take adequate travel and medical insurance in the event of
any loss or injury while on holiday. Lovebird Safaris Ltd can and will inform on available options and if
requested will arrange such insurance on the condition, Lovebird Safaris Ltd is indemnified on all
accounts, and such is transferred to the appropriate insurance agencies.

Luggage

All luggage and personal effects are the client’s responsibility. Lovebird Safaris Ltd does not accept any
liability for any loss or damage of personal belongings while in international transit. However, if your
luggage gets lost while in transit or does not arrive with you, Lovebird Safaris Ltd will do its best to help
you retrieve it and have it delivered to your hotel upon its arrival.

Clients are allowed to bring one bag of not more than 23kg (backpack or soft bag – no hardtop suitcase).
Lovebird Safaris Ltd reserves the right to refuse excess baggage

Customers with Disabilities and Physical Challenges are welcomed

Guests with physical challenges or disabilities MUST communicate their special need requirements at the
time of the booking. These needs include, but are not limited to, physical, mental, or psychological,
medication or other needs. All necessary information must be shared clearly with Lovebird Safaris Ltd to
understand the nature of any challenge to ensure these needs are accommodated. Lovebird Safaris Ltd
accommodates customers with disabilities. However, there are limitations, and we wish to ensure all
safeguards are in place for your experience which may include stand-by medical assistance, adjusted
vehicles or accommodation, altered itineraries and other.

Risk

Lovebird Safaris Ltd will not be responsible for injury, calamity, damage, dissatisfaction, or any other
damaging event (material, immaterial or otherwise) to the clients travel experience, while on safari, if
and when; directions, protocols, rules or guidelines given by the responsible guide and / or Lovebird
Safaris Ltd are not followed by the client.

Lovebird Safaris Ltd is not liable for aforementioned at any accommodations.

The Law

The above Terms and Conditions together with all correspondences form part of your contract with
Lovebird Safaris Ltd.

This contract and any matters arising from it shall be governed by and interpreted in accordance with
Tanzania law and the courts of Tanzania which shall have exclusive jurisdiction to hear any and all
proceedings between us either relating to our contract or arising out of it.

Problems

If you have any problems or concerns during your holiday, inform your safari guide, camp / hotel
manager or Lovebird Safaris Ltd headquarters located at the AICC Building Arusha, Kilimanjaro Wing 3rd
Floor Room # 350 or email us at info@lovebirdsafaris.com immediately and we will respond within 24hr

24Hrs Emergency contact Call: +255-736 -210 -800 or +255 736 -210-900 to resolve your issue as quickly
as possible. Your communication with us is critical, as most issues can be resolved very quickly, so you
can enjoy the balance of your safari. We are here for you and we will work tirelessly to meet your needs!

“We appreciate the trust you’ve placed in us and we look forward to exceeding your expectations”